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Orders are despatched as soon as we can confirm all items in your order are available for despatch. Where items are not available within a reasonable time frame we will contact you and give you the option to reschedule your delivery or to cancel the order.
Delivery Pricing
Delivery for all mainland UK will be calculated upon the total weight of the products, please allow for protective packaging and boxes. Once you have completed your order, the cost of shipping will automatically update according to the delivery band your order total falls in to. Any orders placed from Friday to Sunday will be processed the following Monday. It is our intention that all orders will be shipped within 48 hours of receipt, although this is not a guarantee.
Shipping FAQ
frequently asked questions
Courier services are subject to VAT but this is already included in the delivery charges quoted..
We deliver to the UK mainland. Deliveries to Northern Ireland, Channel Islands, Isle of Man and Scottish Islands may incur a delivery surcharge after your order has been placed and payment has been processed. In the event of this requirement you will be contacted prior to the order being dispatched where you will be given the opportunity to pay the additional surcharge or be offered a full refund. Please call our customer services team to arrange delivery to one of these areas, where we can discuss alternative delivery methods, so long as you accept the charges for delivery and are prepared to accept responsibility for the arrival of contents in whatever condition they arrive.
Your delivery will arrive by courier, currently we use DHL/UK Mail. All products are packed in a cardboard box that can be recycled, with air-cushion packing to protect it. All products in your box will be despatched to give maximum product shelf life.
No you do not have to be in, but we must either have instructions from you where to leave your order, or we will leave safe with a neighbour, or in a safe place within your property boundaries. Please specify any special delivery instruction with your order. If we are not able to make delivery then your parcel could be taken back to your local parcel depot or post office. The delivery driver will leave a card for you.
We may occasionally have produce and products in short supply. In the unlikely event that an item is not in stock, you will be contacted to let you know. At this point you may choose to have a replacement product, or a refund. Where your choice of product is a box selection we reserve the right to replace box products with similar products of the same or greater value.
Although we do our best to ensure that all orders are delivered within a reasonable time frame, if there is a problem despatching your order we will contact you and arrange an alternative date or offer a full refund. Please be aware that we despatch orders using a courier service whose operation is outside of our control. Where mistakes or losses occur we will usually replace your order, unless you have specified the wrong delivery address, or the order has been safely delivered, but you have neglected to retrieve it in reasonable time (e.g. from a neighbour).
If you are not completely satisfied with your purchases please tell us and we will happily refund the cost of that any item you are dissatisfied with. Where a large part of your order is at fault we will replace it or offer a refund. If the value of your produce/product is under £20 we can only offer a refund.